End User License Agreement (EULA)

This EULA describes the software-use agreement between you and Cutio LLC for Cutio desktop software. By accepting it when installing or using Cutio, you agree to the applicable license conditions below. Purchases through Paddle also have separate transaction terms. Mandatory rights that cannot lawfully be waived remain available.

1. License grant

Subject to the applicable entitlement and these terms, Cutio grants a limited, non-exclusive license to install and use the software. Unless the purchase expressly states otherwise, one license may have one active computer at a time. A transfer of the active computer does not transfer ownership of the software or create an additional license.

2. Trial license

The trial lasts 14 calendar days. It starts without email, a one-time code or a credit card, but requires internet access. It does not automatically convert to a subscription or charge you. Its fixed end time is not extended by offline use, reinstalling Cutio or making another account. Email-free does not mean no device information is processed; see the Privacy Policy.

3. Subscription licenses

Monthly and Annual plans permit licensed use while the corresponding paid entitlement remains valid. When it expires or is revoked, editing/output features may become unavailable according to the valid signed authorisation. Offline operation cannot extend a fixed subscription expiry. Cancelling renewal and requesting a refund are different actions.

4. Perpetual license

A Perpetual license permits continued use of eligible purchased versions without an ongoing subscription. It does not expire merely because update coverage ends. The online-verification requirements below still apply; this is not a promise of permanent offline activation.

5. Updates for perpetual licenses

A new Perpetual purchase includes 12 months of update coverage. Extending that coverage is optional. Without renewal, eligible versions remain covered but later updates outside the entitlement are not included. A refund of an optional update-only purchase concerns that coverage, not a separately valid base license.

6. Devices and transfers

One license permits one active computer and up to three hardware transfers within a rolling 30-day period, with at least five minutes between transfers. Release the old computer through My devices before activating a replacement. Signing out is not the same as releasing a device. Contact support if a failed or inaccessible computer prevents a legitimate transfer.

7. Online verification and offline use

Cutio uses signed, time-limited authorisations: an online-issued lease lasts at most 72 hours and normally refreshes at 24-hour intervals. Trial or subscription expiry can occur sooner. Internet access is required to obtain or renew the authorisation; offline operation does not extend its expiry. These validity limits are not data-retention or deletion periods.

8. Restrictions

Except where applicable law expressly permits otherwise, do not redistribute or sublicense Cutio, bypass licensing/security controls, remove ownership notices, use one entitlement on unauthorised computers simultaneously or reverse engineer it to enable unauthorised copies. This clause does not exclude legally protected interoperability or other non-waivable rights.

9. Intellectual property

Cutio and its licensors retain their rights in the software, website, branding and documentation. Third-party components retain their own licenses and notices. You retain rights in your projects and other content; this EULA does not transfer those rights to Cutio.

10. User projects and external services

Keep backups of your project files. Local planning and Excel import are different from optional online image/PDF recognition. Recognition uses your configured OpenAI API key and credit and submits selected source content to that service. Review the source before sending it and verify the returned rows. Applicable third-party terms and the Privacy Policy cover those services. Do not send API keys or confidential customer files to support unnecessarily.

11. User responsibility for production output

Verify dimensions, quantities, rotation, grain, edge information, layouts, labels, costs and machine suitability before production. DXF geometry export is not a promise of a ready-to-run CNC toolpath. Check the system requirements and user guide. The current installer is unsigned; a file checksum identifies its bytes but is not a code-signing certificate.

12. Suspension and termination

Material breach, fraud, payment reversal or legal requirements may affect the relevant license, subject to applicable notice, remedy and consumer rights. Ending optional Perpetual update coverage alone does not end the base license. Loss of licensed access does not authorise deletion of your local projects.

13. Refunds

The Refund Policy, applicable reseller terms and mandatory law govern refunds and withdrawals. Changes to an entitlement must correspond to the purchase that was refunded; unrelated valid entitlements must not be revoked by an update-only refund.

14. Warranties and liability

To the extent permitted by law, no guarantee of uninterrupted or error-free operation is made. Nothing in this EULA excludes mandatory warranties, remedies, liability or consumer protection.

15. Governing law and contact

The laws of Georgia govern the relationship with Cutio LLC. This choice does not limit mandatory consumer protections or access to courts available under applicable law. Transactions with Paddle remain subject to the applicable Paddle buyer terms.

Provider: Cutio LLC
Company identification number: 402382514
Registered address: Georgia, Tbilisi, Chughureti District, Tina Enukidze 2nd Lane, No. 6
Support: support@cutioapp.com