FAQ / Support

Cutio questions, from import to output.

Understand the workflow, prepare your first project and find the details behind Cutio’s output and licensing.

Import, recognition & export

Can I import an Excel cutting list?

Yes. Cutio imports .xlsx part lists and provides an import template. English and Georgian templates are supported. Use the template columns for dimensions, quantity, material and edge information.

What does Excel export include?

The project report exports calculation, parts, materials, edges, placements, unplaced parts, validation checks and cut steps to a .xlsx workbook. Draft output is identified as such. Cut steps describe checked cutting feasibility; they are not machine-control instructions.

How does image or PDF recognition work?

Select source files, run recognition, compare the resulting rows with the originals, correct values and confirm dimensions and edge sides. Only selected, explicitly reviewed valid rows are added to the project. Recognition results can be wrong and need your review.

Does recognition require an internet connection or API key?

Yes. Image/PDF recognition sends selected source content to OpenAI and requires your own OpenAI API key with available API credit. It is separate from the local Excel import workflow.

Can I export recognized rows before confirming them?

Yes. The recognition-review Excel export includes all remaining rows, including unchecked and unconfirmed rows, plus review/source information. Deleted rows are excluded. This export does not approve those rows for production.

What does DXF export contain?

DXF R2007 output contains final placed rectangular geometry in millimetres, one file per selected sheet. Optional part numbers and dimensions are placed on separate text layers. It reflects manual layout changes and excludes unplaced parts and hinge drilling information. It does not generate CNC toolpaths or machine-specific programs.

Can I print or save PDF output?

Yes. Preview layouts and calculations, print them or save PDF output. Project documents support A4 and Letter. Part and waste labels use a separate A4 label layout.

Parts, nesting & production

Can I change a layout after automatic nesting?

Yes. Move and snap parts, rotate where grain/rotation rules permit, and transfer parts between suitable sheets or the free workspace. The unplaced area offers a searchable list and diagram view.

Does Cutio account for grain and four-sided edge banding?

Yes. Materials and parts carry grain constraints, and each part can have separate top, bottom, left and right edge assignments. Edge thickness does not automatically reduce the cutting dimensions you entered.

Does zero unplaced parts mean a layout is validated?

It is only one check. Cutio also checks part counts, duplicates, boundaries, overlaps, kerf gaps, grain rules and cutting feasibility. Review the full validation status before production.

Are hinge markers CNC drilling instructions?

No. They are symbolic references for individual physical parts, with hinge count, side and top/bottom offsets. Drilling diameter, depth and machine settings are determined separately. Hinge annotations do not become drilling geometry in DXF.

How do offcut reservations work?

Reserve matching inventory for a saved project. A reservation is not consumption, and closing the project does not release it. You can explicitly release the reservation to make that quantity available again.

When does Cutio update the physical offcut inventory?

After you confirm Cut completed. Used offcuts are consumed, unused reservations are released, and only the selected rectangular leftovers are added to inventory. Confirm this action only after the real cut has finished.

Can I customize labels and add my company logo?

Yes. Create part labels and waste/offcut labels, choose from ten generic A4 presets or set custom sizes, margins and gaps. Use the calibration page with your printer. Your company name and/or logo can appear on supported labels, prints and customer forms.

Costs, saved projects & settings

Will catalog price changes alter an existing project?

No. Projects keep independent material and edge price snapshots. Compare and apply catalog updates explicitly. Changing prices recalculates the job without regenerating manual nesting.

Which costs can I include?

Sheet cost, edge material and application, edge allowance, a cutting estimate based on part perimeter, fixed/percentage overhead, profit markup and configurable VAT/tax. Cutio shows cost, profit, pre-tax price and the final total.

Can I recover an interrupted project?

Cutio saves .lamproj projects and creates recovery snapshots, including unnamed tabs and unfinished entries. Saved working state can include manual layouts and unplaced parts. Recovery is useful, but keep independent backups of important projects and inventory.

Which language does the desktop application use?

The public Cutio 1.0 interface is English. Existing Georgian material names and GEL project currency labels remain as entered; they do not change the interface language. Changing a currency label does not convert prices.

Can I use inches, Letter paper and another currency?

Yes. Project settings support millimetres or inches, fractional input, A4 or Letter project paper, a currency label and configurable tax. Geometry is stored in millimetres. Changing currency labels does not convert prices or retrieve exchange rates.

Which Windows version and hardware do I need?

Cutio 1.0 runs on Windows 10/11, 64-bit (x64). Minimum and recommended RAM, free storage and display resolution have not yet been measured or verified. See System Requirements for network, recognition and printing prerequisites.

Trial, account & licensing

Is the 14-day trial free?

Yes. Start the trial inside Cutio without an email address, one-time code or credit card. You are not charged automatically. Reinstalling the application does not start a new 14-day trial.

When do I need an email address or account?

You do not need an email address or account to start the trial. Email/account access is needed for purchase, license recovery and account management inside the desktop application. Account sign-in uses an email one-time code; no website registration is needed.

Where can I see available prices?

Prices are published on our Pricing page: Monthly $9 / €7.90 per month; Annual $89 / €79 per year; Perpetual $269 / €239 one-time. Online purchases are not open yet. You can download Cutio and start the free trial now.

What happens when update coverage ends?

The Perpetual license itself never expires and includes 12 months of updates. After that, update coverage is optional at $59 / €49 per year. Without renewal, you can keep using your purchased version indefinitely; new updates are no longer included. Online activations still require periodic license verification.

Can I use Cutio offline?

After a successful online verification, local project work can continue while the signed license lease remains valid. The production lease is limited to a maximum of 72 hours and normally refreshes every 24 hours; a trial or subscription can expire sooner. Recognition also needs internet access.

What happens if my license is not active?

Opening and viewing projects and saving current work remain available. Editing, nesting and printing/exporting require an active license. Refresh status inside Cutio if online verification has expired.

Can I move activation to another computer?

Yes. Use My devices to release the old computer, then activate the new one. The current production policy allows up to three hardware transfers in a rolling 30-day window, with at least five minutes between transfers. Signing out is not the same as releasing a device.

Can I purchase a license now?

Online purchases are not open yet. The Pricing page lists the planned license options. For product or licensing questions, contact support using the address on our Contact page. Support does not take payment through this website.

Follow the cutting-list workflow

Use the step-by-step guide for Excel import, cutting settings and workshop output, or prepare a support question.