Terms of Service

These Terms cover the Cutio website, accounts, licensing and product-support services provided by Cutio LLC, a limited liability company registered in Georgia. Company identification number: 402382514. Registered address: Georgia, Tbilisi, Chughureti District, Tina Enukidze 2nd Lane, No. 6. Software use is also covered by the EULA; personal data handling is described in the Privacy Policy. A purchase through a reseller also has that reseller's transaction terms.

1. Eligibility and accounts

You must be legally able to enter into the relevant agreement. A person purchasing for an organisation must have authority to do so. Browsing this website does not require an account. Email/account verification is required for purchase, license recovery and account/device management inside Cutio. Keep account credentials and verification codes private.

2. Free trial

Cutio provides a 14-calendar-day evaluation trial without an email address, one-time code or credit card. Internet access is required to start it. The desktop trial does not automatically become a paid subscription and does not authorise a charge. A purchase requires a separate action. The trial period is fixed once it starts; reinstalling or creating another account does not restart it where the licensing service recognises the same trial-eligible device history.

3. Plans and published prices

The Pricing page describes Monthly, Annual and Perpetual plans and the agreed USD/EUR prices. A Perpetual purchase includes 12 months of update coverage. Optional update renewal is a separate purchase, not a requirement to keep using an eligible purchased version. Online purchases are not open yet.

4. Payment processing

When approved paid sales begin through Paddle, Paddle will be the authorised reseller and Merchant of Record for those transactions, not merely a card processor. Cutio LLC remains the software provider and product-support contact. Paddle transactions will be subject to the applicable Paddle Buyer Terms and Paddle Refund Policy. Cutio does not receive full payment-card numbers.

The published USD and EUR prices include applicable sales tax or VAT where charged. Paddle calculates the applicable tax and displays the final total, currency and billing interval before you confirm a payment. Review whether a charge is one-time or recurring before confirming a purchase. If the displayed information conflicts, contact support before paying.

5. Subscriptions

Monthly and Annual plans are recurring when sold as such at payment confirmation. Cancellation stops future renewals and ordinarily takes effect at the end of the paid billing period. Cancellation is distinct from a refund, account deletion or releasing a computer. Use the provider's subscription-management link or buyer support. Any stronger mandatory rights remain available.

6. Perpetual licenses and updates

The Perpetual license itself does not expire when optional update coverage ends. It covers the purchased eligible version and versions included by the entitlement. Later updates may require renewed coverage. Periodic license verification still applies; a perpetual license does not mean unlimited offline use. Optional update renewal will remain unavailable until its eligibility and fulfilment flow is approved.

7. Fulfilment and activation

Paid entitlements are intended for activation through your verified Cutio account inside the application. Paid sales will remain closed until this delivery flow has been checked. If an entitlement is missing after a completed purchase, contact support with the receipt reference. Do not send card details, passwords, one-time codes or API keys.

8. Software license

A purchase grants the permitted use of Cutio; it does not transfer the source code or intellectual property. Device use, offline verification, updates and permitted transfers are described in the EULA. Check the system requirements before installing or buying.

9. Acceptable use

Do not attempt unauthorised access, disrupt services, distribute malicious code, evade licensing controls, automate abusive trial creation or resell access without permission. These restrictions do not remove rights that applicable law protects.

10. Refunds and cancellations

The Refund Policy separates refunds, statutory withdrawal and subscription cancellation. Trial use does not waive mandatory consumer rights. Where Paddle is the reseller, its applicable transaction terms also apply.

11. Availability and changes

Maintenance, security work or third-party failures can interrupt online features. We may update these Terms for changes to the service or legal requirements, publishing the revised text and effective date and giving any notice required by law. Changes do not authorise retroactive removal of acquired license rights or override mandatory law.

12. Disclaimers and liability

Cutio assists with nesting, costing and production planning. Review dimensions, material, grain, edging, cutting feasibility and costs before manufacturing or purchasing materials. Recognition results require human review. No error-free or uninterrupted operation is promised. Nothing here excludes a warranty, remedy, liability or consumer right that cannot lawfully be excluded.

13. Governing law

The laws of Georgia govern the relationship with Cutio LLC. This choice does not limit mandatory consumer protections or access to courts available under applicable law. Transactions with Paddle remain subject to the applicable Paddle buyer terms.

14. Contact

Cutio LLC
Company identification number: 402382514
Registered address: Georgia, Tbilisi, Chughureti District, Tina Enukidze 2nd Lane, No. 6
Support: support@cutioapp.com