Refund Policy

This policy explains refund, withdrawal and cancellation requests for Cutio, provided by Cutio LLC. Online purchases are not open yet. When sales open through Paddle, Paddle will be the reseller/Merchant of Record. Read the applicable Paddle Buyer Terms and Paddle Refund Policy alongside this policy. Mandatory rights take priority over a less protective contractual term.

1. Free trial

Use the 14-day free trial to evaluate suitability before buying. It does not require an email address, one-time code or credit card and does not automatically charge you. Trial duration and a statutory withdrawal period are different; using the trial does not itself waive mandatory rights on a later purchase.

2. No separate unconditional guarantee

Unless an offer expressly states otherwise, Cutio does not add an unconditional money-back guarantee beyond applicable provider terms and law. Refund eligibility depends on the transaction and applicable rights, not just trial availability. Digital-content withdrawal exceptions require the applicable legal conditions, including consent and acknowledgement where required; downloading or using the software alone must not be treated as a universal waiver.

3. Monthly and Annual subscriptions

Cancel through the provider's subscription-management link or buyer support to stop future renewal. Cancellation ordinarily takes effect at the end of the current paid period; it is not automatically a refund for the elapsed period. Mandatory rights still apply, including any rights relating to a particular renewal. Uninstalling Cutio, signing out or releasing a computer does not cancel recurring billing.

4. Perpetual purchases

A Perpetual license is a one-time purchase. Eligible refund or withdrawal requests are assessed under the applicable reseller terms and law. A full refund or reversal of that purchase may remove its associated paid entitlement, subject to applicable rights.

5. Perpetual update renewals

Optional update renewal is currently unavailable. When offered, update coverage will be a separate purchase. A refund of update-only coverage concerns that coverage and must not by itself revoke a separately valid base Perpetual license. A partial refund must be assessed against the actual adjustment; it does not automatically revoke every entitlement.

6. Faulty, misdescribed or unusable software

Contact support with the version, Windows version and reproducible problem. Do not send private customer projects unnecessarily. Product support and troubleshooting do not remove statutory remedies or require you to miss a refund/withdrawal deadline. No clause excludes rights for faulty, misdescribed or otherwise non-conforming software.

7. Duplicate or incorrect charges

For a duplicate charge, wrong amount or charge after cancellation, use the receipt support link or contact the payment provider promptly. Cutio support can help identify the relevant order. Keep your receipt/reference; do not share complete card numbers, passwords or one-time codes.

8. How to request a refund or cancellation

For Paddle purchases, use the receipt's transaction/subscription-management link or Paddle buyer support. For product help, email support@cutioapp.com with the purchase reference and request. Submit within the applicable deadline. Refund processing follows the provider's applicable terms; Cutio does not promise a fixed bank settlement time.

9. Refund effect on access

An approved refund may affect the corresponding paid license or update entitlement. It does not authorise deletion of local project files. Refund, subscription cancellation and personal-data deletion requests are separate actions; see the Privacy Policy for data requests.

10. Mandatory rights

Nothing here restricts non-waivable consumer rights, access to legal remedies or the right to dispute a charge. Consumers and business buyers can have different rights. There is no single worldwide refund deadline; the applicable law and reseller terms determine the relevant period. This policy does not assume that every customer has waived withdrawal rights.

11. Contact

Cutio LLC
Company identification number: 402382514
Registered address: Georgia, Tbilisi, Chughureti District, Tina Enukidze 2nd Lane, No. 6
Support: support@cutioapp.com